![]() If the product is still not working as expected, please restart the host system one more time. ![]() If you disconnected the power adapter from your product in step one, please reconnect it so the device powers on, then reconnect the product to the host system. ![]() Download and install the latest version (that we recommend) of the DisplayLink software driver.Once the cleaning utility has completed running, restart the host system (even if not prompted to).We have a short video that demonstrates this process.Download and run the DisplayLink Installation Cleaner utility.Don't worry if these entries are not present or if the process does not work for any reason, just move onto the next step Uninstall any and all software with 'DisplayLink' in the title that is present from within the Control Panel Programs and Features (Apps and Features in Windows 10).Please keep everything disconnected until prompted If the product you are using has an external power adapter (for example a USB docking station), please also disconnect the power adapter from the product so that the unit resets. Disconnect the Plugable USB docking station or video adapter from the host system.When a Plugable DisplayLink device is not working as expected with a Windows system, the best practice is to disconnect the device from the host system (and remove it's external power source, if it has one) and perform a 'clean' manual installation of the latest version we recommend of the required DisplayLink software driver to help ensure both are in a good state. All of our products are backed with a 2-year limited parts and labor warranty as well as Seattle-based email support 2 YEAR WARRANTY-We love our Plugable products, and hope you will too.IMPORTANT NOTES-Doesn't support content requiring HDCP (Hulu, Netflix, Amazon Video, iTunes, HBO Go, etc.) Not recommended for gaming, or software requiring a dedicated graphics card.Linux, macOS, and Chrome OS are not supported DESIGNED FOR WINDOWS-Compatible with, and easily installed, on most Windows 10, 8.x, and 7 computers.WIRED ETHERNET-This adapter also features a Gigabit Ethernet connection, making it easy to wire up to 2 displays and a network connection when you're at your desk, then quickly unplug when you go to an important meeting or on a trip.These graphics adapters from Plugable are the first in the industry to offer 2 display outputs using the DisplayLink DL-6950 chipset 4K 60Hz HDMI-Featuring 2x HDMI 2.0 ports, connect up to 2 displays at up to 4K 60Hz, through a single USB 3.0 port.To resolve this it is required to manuallyĪllow the DisplayLink driver to be loaded on system following Figure 2 – Figure 4 and reboot the system at the end. Please note that the interface presented may be different if multiple software require user authorisation.ĭisplayed and after the installation and reboot the DisplayLink additional monitors Even if it is not shown, for new installations the user must enable the kernel extension to use the DisplayLink product.Īvailable by choosing System Preferences from the Apple Menu and then clickingįollow Figure 3 - Figure 5 to enable the DisplayLink Software to run on the system. Important: This warning is not always shown. A new installation can be run to reset this timer.Īt the end of the installation, the operating system should display a "System Extension Blocked after installation" warning and ask the user to enable the DisplayLink extension( Figure 1): Please note: It's only possible to enable the system extension in the 30 minutes following the installation. If this is set to "No" then the KEXT is blocked and needs to be enabled following the steps below. See the screenshot below, which shows the KEXT blocked. You can check if the DisplayLink KEXT is blocked by opening the System Report (Apple menu -> About) and select Extensions on the left pane and look for DisplayLinkDriver.kext. How to check if the DisplayLink KEXT is blocked If you are using the classic DisplayLink USB Graphics Software for macOS (version 5.x), you have to explicitly enable this system extension in the Security & Privacy system preference after installation before DisplayLink software is allowed to run. This article does not apply if you are using DisplayLink Manager 1.x and macOS Catalina (10.x), Big Sur (11.x) and Monterey (12.x) The new DisplayLink Manager Graphics Connectivity app (version 1.x) does not use KEXT. The DisplayLink classic driver installation (version 5.x) includes a system extension (DisplayLinkDriver.kext) that is affected by this policy. Since macOS High Sierra 10.13, the operating system applies a stricter security policy to software that requires kernel extensions (KEXTs).
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